Refund Policy
30-day money-back guarantee
If you are not happy with a paid CovaNode subscription, you can request a full refund of a payment within 30 days of the date it was charged. This applies to your first payment and to every renewal, monthly or annual.
How to request a refund
- Email support@covanode.com from the email address on your CovaNode account (or the one on your receipt). Include your organization name and the date or order number of the payment.
- We reply within 48 hours and approve eligible requests.
- The refund is issued by our Merchant of Record, Polar Software, Inc. (Polar), to the original payment method. How long it takes to appear on your statement depends on your bank or card issuer.
When the latest payment of a subscription is refunded, we cancel that subscription so you are not charged again; the organization moves to the Free plan and your data is kept.
Refunds are processed in line with this policy, Polar's Buyer Terms and card network rules, and may be declined where there is evidence of fraud or abuse.
After 30 days
Payments older than 30 days are non-refundable, except where required by law. You can cancel at any time to stop future renewals; your plan remains active until the end of the paid period.
Seat changes
Adding members is charged pro-rata for the rest of the current period; removing members creates a pro-rated credit on your next invoice.
Your statutory rights
This policy does not affect any rights you have under consumer law in your country.
Contact
Mohammad Dayel — support@covanode.com